Privacy Policy

1. Introduction

Profezzo Business Services Private Limited (“Profezzo”, “we”, “us”, or “our”), a company incorporated under the laws of India with its registered office in Raipur, Chhattisgarh 492001, is committed to protecting the privacy of individuals who visit our website (profezzo.com), use our services, or otherwise interact with us.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to your information. By using our website or engaging our services, you acknowledge that you have read and understood this policy.

Profezzo is a Startup India recognised entity (DPIIT Registration: DIPP25126).

2. Information We Collect

We collect information in the following categories:

2.1 Information You Provide Directly

• Contact information: Name, email address, phone number, company name, designation
• Enquiry details: Industry, service interest, project requirements, and messages submitted through our contact forms or WhatsApp
• Engagement information: Proposal documents, scope documents, contracts, and correspondence exchanged during consulting engagements
• ERPshala enrolment data: Name, email, phone, educational background, professional experience, batch preference, and payment details

2.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type
• Usage data: Pages visited, time spent on pages, referring URL, click patterns
• Cookies: Session cookies for website functionality and analytics cookies for understanding usage patterns (see Section 8)

2.3 Information We Do Not Collect

We do not collect sensitive personal data such as passwords to other services, financial account numbers, Aadhaar numbers, biometric data, health information, or political or religious affiliations — unless specifically required for a consulting engagement and provided voluntarily by the client under a separate agreement.

3. How We Use Your Information

We use personal information for the following purposes:

Purpose	Legal Basis
Responding to your enquiry or contact form submission	Your consent (by submitting the form)
Providing consulting services (SOP, ERP, CRM, HRMS)	Contractual necessity
Processing ERPshala enrolments and training delivery	Contractual necessity
Sending project updates, invoices, and support communications	Contractual necessity / Legitimate interest
Improving our website and services	Legitimate interest
Complying with legal and regulatory obligations (GST, tax, DPIIT)	Legal obligation

We will not use your personal information for purposes unrelated to those listed above without first obtaining your consent.

4. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Cloud hosting providers (for website and ERP systems), payment processors (for ERPshala fees), and communication tools (email, WhatsApp Business API) — only to the extent necessary to deliver our services
• Professional advisors: Accountants, auditors, and legal counsel — under professional confidentiality obligations
• Government and regulatory authorities: Where required by Indian law, including GST filings, income tax compliance, and Startup India reporting
• With your consent: If you ask us to share information with a third party (e.g., a client's IT team during implementation)

We do not share personal information with any entity for marketing purposes.

5. Data Storage and Security

Your data is stored on servers located in India and/or in data centres operated by our cloud service providers. We implement reasonable security measures to protect your information, including:

• SSL/TLS encryption for all data transmitted through our website
• Access controls limiting data access to authorised personnel only
• Regular security updates and patching of our systems
• Secure backup procedures

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy:

• Enquiry data: 24 months from the date of last contact, unless the enquiry leads to an engagement
• Client engagement data: Duration of the engagement plus 7 years (as required by Indian tax and accounting regulations)
• ERPshala student data: Duration of the programme plus 3 years (for placement support and alumni communication)
• Website analytics data: 26 months (standard analytics retention period)

After the retention period, data is securely deleted or anonymised.

7. Your Rights

Under applicable Indian law and the Information Technology Act, 2000 (and the rules made thereunder), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Withdrawal of consent: Withdraw your consent for processing at any time (this will not affect the lawfulness of processing before withdrawal)
• Grievance redressal: Lodge a complaint with us or with the relevant authority if you believe your information has been mishandled

To exercise any of these rights, contact us at hello@profezzo.com or call +91 96851 46627. We will respond within 30 days.

8. Cookies

Our website uses cookies for the following purposes:

• Essential cookies: Required for the website to function (session management, security tokens). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our website (pages visited, time on site, traffic sources). This data is aggregated and anonymised.

We do not use advertising or tracking cookies. We do not serve third-party advertisements on our website.

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (such as LinkedIn, WhatsApp, or partner websites). We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party website you visit.

10. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Material changes will be communicated via email to active clients and ERPshala students.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the purposes of this Privacy Policy is:

Grievances will be addressed within 30 days of receipt.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@profezzo.com
• Phone: +91 96851 46627
• WhatsApp: +91 96858 55827
• Address: Raipur, Chhattisgarh 492001, India